Refund Policy

Last updated: May 7, 2026

Overview

Welcome to Aravly Market ("Brand") on www.aravly.in ("Website").

You can buy Aravly Market products on this Website, on platforms like Amazon, and in select physical retail stores in certain cities.

All orders placed directly on this website are subject to the outlined Refund Policy below. This policy applies exclusively to orders made on this website. Orders placed elsewhere follow that platform's refund policy. Aravly Market is not responsible for those orders.

Cancelled Orders

  • You can cancel your order until it is shipped. To cancel, please contact us by email, phone or WhatsApp. We will refund a cancelled order as described under Refund Process below.
  • Once our courier partner picks up your order, it is shipped and can no longer be cancelled. If you refuse the order at delivery, our policy on Refused or Undelivered Orders applies.
  • We reserve the right to cancel your order within 48 hours of you placing it. This may happen because an item is out of stock, a price is wrong, or a problem with your details. If we cancel your order, we will let you know by email or phone and refund you as described under Refund Process below.

Delivery Issues

  • If there is any problem with your delivery, please contact us within 3 days of the order being marked as delivered.
  • If your order is damaged in transit and our courier partner cannot deliver it, we will cancel the order and refund you as described under Refund Process below. We will let you know by email or phone.

Refused or Undelivered Orders (RTO)

We make every effort to deliver your order. When an order comes back to us without being delivered, it is called Return to Origin (RTO). To help us deliver, please provide a correct, active mobile number and a complete delivery address when you place your order. Please also be available to receive the order and cooperate with our courier partner when needed. The points below cover orders that come back to us because of something on your side.

  • An RTO is treated as "caused by you" in cases such as:
    • an incorrect or invalid mobile number, so the courier partner cannot contact you or get the delivery OTP;
    • not answering, or repeatedly rejecting, calls from the courier partner or from us;
    • refusing to accept the order at the time of delivery;
    • being unavailable at the delivery address, or not cooperating with the courier partner;
    • any other act or omission on your part that directly causes the order to be returned to us.
  • In these cases, you are responsible for the actual shipping charges for both the forward delivery and the return shipment. This applies even if your order shipped free.
  • We will deduct both shipping charges from the amount you paid and refund the balance. If the charges are equal to or more than the amount you paid, no refund is due.
  • We process eligible refunds within 7 working days after the returned order reaches us and we verify the shipping charges. The refund goes to your original payment method. The time it takes to reach your account depends on your bank or payment provider.
  • This section does not apply if the RTO was caused by our courier partner or by anything else outside your control. We review such cases individually.

Damaged or Expired Items

  • If you receive a damaged or expired item, please tell us within 3 days of the order being marked as delivered. Please send us:
    • your order number;
    • photos of the outer package;
    • clear photos of the damaged product;
    • the Batch Number, Packaged Date and Best Before Date printed on the container.
  • If your order contains several items, only the affected item is eligible for return or replacement.
  • We will review your request based on the information you provide. This usually takes 3 to 5 working days. After the review, we will tell you whether your request is approved or rejected.
  • If your request is approved, we will replace the item or refund you, as you prefer. Refunds follow the Refund Process below. We process and ship replacements for in-stock items within 2 working days. See our Shipping Policy for more details.

Incorrect Items Received

  • If you receive an item that is different from what you ordered, please tell us within 3 days of the order being marked as delivered.
  • We will arrange a pickup of the incorrect item. We will send you the correct item within 2 working days after our courier partner collects the incorrect item.
  • If you ordered the wrong item by mistake, contact us before it is shipped and we will cancel the order. Once it has shipped, we cannot refund, replace or exchange it. Please check your items, address, phone number and email carefully before placing your order.

Quality Concerns

  • Our products are made with natural ingredients and processes, so each batch may vary slightly. We cannot accept returns for differences in taste, texture, colour or aroma, as long as the product is within its Best Before Date.
  • If organic or unrefined products are new to you, we recommend trying a smaller quantity first to make sure you are happy with it.

Refund Process

  • After we receive and review your return or refund request, we will tell you whether it is approved or rejected.
  • If your request is approved, we will process the refund within 2 working days to your original payment method.
  • Refunds usually take 3 to 10 working days to reach your account. The exact time depends on your bank.
  • For orders returned to us (RTO), the refund timeline and deductions in Refused or Undelivered Orders apply instead.
  • If you have any problems, please contact our customer care team.

In this policy, working days are Monday to Saturday, excluding public holidays.

Any issue with your order?

Email:care@aravly.in

Call:+91-8770509090

Chat on WhatsApp