Refund Policy

Last updated: February 10, 2024

Overview

Welcome to Aravly Market ("Brand") on www.aravly.in ("Website").

You can buy Aravly Market products on this Website, on platforms like Amazon and JioMart, and in select physical retail stores in certain cities.

All orders placed directly on this website are subject to the outlined Refund Policy below. This policy applies exclusively to orders made on this website. Orders placed elsewhere are subject to the refund policies of those platforms, and Aravly Market is not responsible for them.

Cancelled Orders

• If you choose to cancel your order, please do so before it is processed for shipping. Refunds for such cancelled orders will be processed accordingly.
• Once the order is picked up by the courier partner, we cannot cancel the order or process any refund.
• Aravly Market reserves the right to cancel an order order within 48 hours of placement for various reasons including stock unavailability, pricing errors, or issues with the provided customer details. If this happens, you'll be notified via email or phone, and we'll process the refund accordingly.

Delivery Issues

• For any delivery-related discrepancies, please contact us within 3 days after the order has been marked as delivered.
• If our courier partner cannot deliver the order due to transportation-related damages, we will cancel the order and process a refund. You'll be notified via email or phone.

Damaged or Expired Items

• Notify us within 3 days of receiving a damaged or expired item. Provide your order number, images of the outer package, and clear images of the damaged product, including details like Batch Number, Packaged Date, and Best Before Date printed on the container.
• If your order has multiple items, only the affected item is eligible for return/replacement.
• Using the information you provided, we'll open an internal case and start the review process. After completing the review, we'll notify you of the approval or rejection of your request.
• If approved, we will either replace the item or issue a refund according to your preference.

Incorrect Items Received

• Notify us within 3 days of receiving an item different from what you ordered.
• We will arrange for the pick-up of the wrong item from your address, and the correct item will be dispatched to you within 2 days after the return is picked up by our courier partner.
• No refund, replacement, or exchange will be provided if the order was placed in error. Therefore, verify all the details before you place the order.

Quality Concerns

• We cannot accept returns based on variations in taste, texture, color, or aroma, as long as the product is not past the expiration date printed on the container. Our products are made with natural ingredients and processes, without chemicals or preservatives. Due to the natural production method, each batch may vary. If you're not accustomed to organic or unrefined products, we recommend trying smaller sizes/quantities first.

Refund Process

• After we receive and review your return/refund request, we will inform you whether it is approved or rejected.
• If approved, we will refund your payment within 5 business days using the original payment method. If you encounter any problems, please reach out to our customer service.