Refund Policy

Last updated: February 1, 2025

Overview

Welcome to Aravly Market ("Brand") on www.aravly.in ("Website").

You can buy Aravly Market products on this Website, on platforms like Amazon and JioMart, and in select physical retail stores in certain cities.

All orders placed directly on this website are subject to the outlined Refund Policy below. This policy applies exclusively to orders made on this website. Orders placed elsewhere are subject to the refund policies of those platforms, and Aravly Market is not responsible for them.

Cancelled Orders

• If you wish to cancel your order, please do so before it is processed for shipping. Refunds for cancelled orders will be processed as per the Refund Process outlined later in this policy.
• Once the order has been picked up by the courier partner, we are unable to cancel the order or process any refunds.
• Aravly Market reserves the right to cancel an order within 48 hours of placement for reasons such as stock unavailability, pricing errors, or issues with customer details. If this occurs, we will notify you via email or phone, and a refund will be processed as per the Refund Process outlined later in this policy.

Delivery Issues

• For any discrepancies related to delivery, please contact us within 3 days of the order being marked as delivered.
• If our courier partner cannot deliver the order due to transportation-related damages, we will cancel the order and issue a refund as per the Refund process outlined later in this policy. You will be notified via email or phone.

Damaged or Expired Items

• If you receive a damaged or expired item, please notify us within 3 days of receipt. Include your order number, images of the outer package, and clear photos of the damaged product. Be sure to also provide details such as Batch Number, Packaged Date, and Best Before Date printed on the container.
• If your order contains multiple items, only the affected item is eligible for return or replacement.
• Based on the information provided, we will initiate an internal review. This process typically takes 3-5 business days for standard cases. After completing the review, we will notify you whether your request has been approved or rejected.
• If approved, we will either replace the item or issue a refund according to your preference (as per the Refund Process outlined later in this policy). Replacements for in-stock items will be processed and shipped within 2 days. See our Shipping Policy for more details.

Incorrect Items Received

• If you receive an item that differs from what you ordered, please notify us within 3 days.
• We will arrange for the pick-up of the incorrect item and dispatch the correct item to you within 2 days after the return is received by our courier partner.
• No refund, replacement, or exchange will be provided if the order was placed in error. Please double-check all details before placing your order.

Quality Concerns

• We cannot accept returns based on variations in taste, texture, color, or aroma, as long as the product is not past its expiration date. Our products are made with natural ingredients and processes, and each batch may vary slightly.
• If you're new to organic or unrefined products, we recommend trying smaller quantities first to ensure satisfaction.

Refund Process

• After we receive and review your return/refund request, we will notify you whether it has been approved or rejected.
• If approved, your refund will be processed within 2 business days using the original payment method.
• Refunds generally take between 3-10 business days to be reflected in your account. However, the exact time may vary depending on your bank's processing time.
• If you encounter any issues, please reach out to our customer service team.